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Terms & Conditions for Malaysia accounts

Our Terms & Conditions set the account rules for live tables, slots such as Wild Fireworks and Cash Rocket, sportsbook entries, wallet use with Touch 'n Go, GrabPay…

Malaysia account rulesWallet and withdrawal termsCookie and data clausesLocal law applies
imbajp Terms & Conditions for Malaysia accounts
CONTACT PATHS

Ask us about your terms

Questions about the Terms should go through the channel tied to your account so we can check the correct record.

Live chat Use in-lobby chat when you need a clause explained before you open a table, slot room or sportsbook market. The team can point you to the current wording and record your question.
Email support Send longer Terms questions by email when you need a written reply on account status, verification, withdrawal checks or data correction. Include screenshots only when they relate to the clause raised.
Wallet query form Use the wallet form for Terms questions tied to Touch 'n Go, GrabPay, Boost dan FPX entries. We match your request with transaction references before giving a clause-based reply.
DATA SECURITY

How we manage term records

The Terms rely on accurate account records, so we keep data handling, cookies, security checks and retention procedures tied to your account file.

Data records

The Terms allow us to hold account data needed for sign-in, identity checks, wallet entries, game access and support replies. We do not ask for extra documents unless a clause requires verification.

Cookie clauses

Cookies help the account recognise your device, language choice and session state. The Terms explain that some cookies are needed for sign-in security while others help us measure page errors.

Security checks

Password resets, device checks and unusual login alerts are covered by the Terms. If we detect risk, we may pause account access while we confirm that the request came from you.

Retention window

Account and wallet records are kept for as long as needed for legal, security, support and transaction checks. When records are no longer needed, we remove or anonymise them where allowed.

Change requests

If your name, phone, email or bank-linked record needs correction, send the request through support. We may ask for proof before changing data that affects withdrawals or account control.

Terms updates

When the Terms change, the page date and wording are updated so you can read the current version. Continuing to use the account means you accept the version then shown.

Questions on our account terms

The answers below explain how the Terms & Conditions affect account opening, wallet entries, data handling, access rules and contact paths. They are written for quick reading, but the full Terms on this page control your account use. If a situation is not covered clearly, contact us before you continue.

You accept the Terms covering account creation, identity checks, wallet records, game access, withdrawals, cookies and support contact. You also confirm that your access depends on local law and is available where local law permits.

Yes. We may update the Terms when security processes, provider rules, payment handling or support procedures change. The current page version applies when you continue using the account after the wording is updated.

The Terms allow us to collect and use account data needed for sign-in, wallet records, verification, support replies and security checks. You can contact us to ask about correction or access to your account data.

Access and eligibility depend on local law. If your location does not permit account use, the Terms allow us to restrict or close access while keeping records needed for legal, wallet and support checks.

Wallet disputes are checked against transaction references, account records and the payment path used, such as Touch 'n Go, GrabPay, Boost dan FPX. Send the date, amount and reference through the correct support channel.

Yes. If your registered phone, email, name or wallet-linked details are wrong, contact support from the account channel. We may ask for proof before changing anything that affects withdrawals or account control.

Cookies are included because they help manage sign-in sessions, device recognition, language choice and security alerts. The Terms explain which cookie uses are needed for account operation and how they relate to your data.